Terms and Conditions
Please read the following terms and conditions before proceeding with your booking. By booking onto a class, you are agreeing to these terms and conditions.
We reserve the right to update these terms and conditions at any time.
Customer responsibility
Whilst attending Drama Tots classes, customers will take full responsibility for adhering to our terms and conditions and guidelines.
General Terms and Conditions
MISSED CLASSES: If you do not attend a class, we are unable to give refunds or carry classes forward. At the discretion of the class teacher, and depending on availability, you may be able to join a class during that week.
If a class is cancelled by Drama Tots we will do our best to provide a suitable alternative.
If face to face classes are cancelled due to factors beyond our control, including, but not limited to, Covid-19 restrictions, we reserve the right to provide an online class as a substitute.
PAYMENT: No place is guaranteed at Drama Tots until payment is received. Our current class participants will be offered an exclusive period where they can book in advance of the general public for the next term of classes. After this, places are offered on a first come, first served basis.
CANCELLATION AND REFUNDS: Once payment is made, we cannot issue refunds. Any refund under exceptional circumstances is discretionary. We will always seek to find a suitable alternative.
SAFETY: We aim to provide a safe environment at Drama Tots. Participation in the class and the use of our equipment is at your own risk. Parents and carers are responsible for the safety of their children throughout the classes and whilst arriving and leaving the premises.
We will be using toys, props and musical instruments which require supervision and we ask you not to allow your child to put these in their mouths. Drama Tots does not assume liability for the health and safety of your family.
In the event of an incident please inform your class teacher.
INFECTION CONTROL: Infection control measures are carried out as required. In order to prevent infectious diseases, including, but not limited to Covid-19, you may be asked to adhere to extra safety measures. Your class teacher will communicate any current measures. They may include sanitising hands and wearing a face covering.
We cannot completely eradicate the risk of infection in our classes, therefore by attending classes, you do so at your own risk.
ILLNESS: Please do not attend a class if you or your child are unwell or are displaying any symptoms of Covid-19. You must not attend if you have a contagious illness including, but not limited to, sickness, diarrhoea, chicken pox or impetigo. Please take advice from your doctor and be clear of all symptoms for 48 hours before returning.
SUPERVISION: We ask that your child is closely supervised throughout the sessions and that you enjoy the activities together. Children always learn more and participate more enthusiastically when you join in with them.
CLASS BEHAVIOUR: Drama Tots classes should be enjoyable for all. If your child is harming another member of the group or being disruptive to the running of the class, we kindly ask that you remove the child until the said behaviour has stopped.
We want our classes to be a social time for children and adults but we kindly request that chatting between adults is kept to a minimum when the class leader is teaching.
FORCE MAJEURE: Drama Tots shall not be liable to perform its obligations under this contract as a result of a Force Majeure event. In the event of a force Majeure, Drama Tots shall have the right to terminate classes and events immediately by giving written notice to the customer.
A Force Majeure includes but is not limited to situations out of our control such as war, earthquakes, acts of governments, accident, fire, flood, or a pandemic.
PHOTOGRAPHY: Photos may be taken of your own child during the classes but please ask permission if any other child will be in the photo. Please share your photos with your class teacher, we love to see them. Full length videos of classes are not permitted.
CONFIDENTIALITY OF CLASS CONTENT: All material delivered in our classes is owned by Drama Tots, by copyright or trademark. Content MUST NOT be copied, downloaded, reproduced, distributed or transferred in any form without written consent from Drama Tots. Please support our business by adhering to this.
LOSS OR DAMAGE: Drama Tots cannot accept any responsibility for loss or damage of personal possessions during or after our classes.
PRIVACY POLICY AND DATA PROTECTION: Drama Tots franchisees and teachers and Drama Tots UK Ltd will record, process and keep your personal information secure in accordance with General Data Protection Regulations.
Please see our privacy policy on the website: https://www.dramatots.co.uk/privacy-policy-page
EQUAL OPPORTUNITIES: Drama Tots is inclusive and we treat everyone respectfully and equally.
COMPLAINTS HANDLING POLICY: Drama Tots are committed to providing the highest quality service. When something goes wrong, please tell us about it to assist us in constantly improving our standards.
We always aim to find a prompt and peaceful resolution. Please raise any problems with your franchisee in the first instance. We ask that you also pass on any information to Leanne at head office on 07779 106663 or leanne@dramatots.co.uk.
We will acknowledge receipt of your complaint as soon as possible, but always within a week. The complaint will be investigated and if the complaint relates to a person, they will have a fair opportunity to respond. We will call you to discuss and hopefully resolve your complaint. Our response to the complainant will outline the action taken to investigate the complaint, the conclusions and action taken as a result of the complaint.
Online Class Terms and Conditions
SAFETY AND RESPONSIBILITY: You are responsible for your child’s physical and online safety at all times throughout the class. Please ensure that your child has a safe area to partake in the class. Children must be supervised at all times. Participation in the class is at your own risk. We cannot accept liability for injury or damage caused during a class.
We love to see photos and videos of your child enjoying our classes. However, you must not record or take photos of other children without permission.
Please dress and talk appropriately. We cannot accept liability for anything others may say or do during the class.
TECHNOLOGY: We endeavor to deliver every class smoothly without any technical difficulties. However, we cannot be held responsible for technical difficulties outside of our control. We will always do our best to find a suitable alternative and reschedule if a class cannot be carried out or completed due to technical difficulties.
When attending an online class, please also adhere to our general terms and conditions.
WELCOME TO DRAMA TOTS: Above all, we want you and your child to love your Drama Tots classes. We hope that you will learn, laugh and love spending time together.
If you have any questions, comments or suggestions regarding the classes, please speak to your class teacher or contact Leanne at head office on 07779 106663 or leanne@dramatots.co.uk.